How Hilton Unlocks Intrapreneurship

Jennifer Silberman, VP of corporate responsibility at Hilton Worldwide, recently shared a post at FastCompany.com on breaking down how her company unlocks the entrepreneurial power of its people to not only build business value but improve the world. She lays out three keys to follow:

Use hiring practices and culture-building principles to establish norms in which everyone feels they have the responsibility to find opportunities and a voice to move the organization to pursue them.
Feed employees with “resources, trends, insights, and best practices” to accelerate their work.
Expose employees to people who have “uncovered innovations” and to decision-makers with the power to help make ideas happen.

Read the full post here.

Leverage Point	“8Ps” of Strategy	Opportunity for Disruption	Recommended Leverage Points
Position	- The farmers, individual and corporate, that you are targeting. - The need of the agricultural industry that you seek to fill.	3	- What technologies do you control that can help you tap into market segments that you previously thought unreachable? - What are the potential business alliances you could think about with key players in the segment to serve your customers with integrated solutions? (Serving customers with more integrated solutions example: serving farmers with fertilizers, crop protection and other).
Product	- The products you offer, and the characteristics that affect their value to customers. - The technology you develop for producing those products.	8	- What moves are your organization taking to implement Big Data and analytics to your operations? What IoT and blockchain applications can you use? - What tools and technology could you utilize or develop to improve food quality, traceability, and production? - How can you develop a more sustainable production model to accommodate constraints on arable land? - What is the future business model needed to serve new differentiated products to your customers?
Promotion	- How you connect with farmers and consumers across a variety of locations and industries. - How to make consumers, producers, and other stakeholders aware of your products and services.	8	- How are you connecting your product with individual and corporate farms who could utilize it? - How could you anticipate market and customer needs to make customers interested in accessing your differentiated products?
Price	How consumers and other members of the agricultural supply chain pay for access to agricultural products.	7	- What elements of value comprise your pricing? How do each of those elements satisfy the varying needs of your customers?
Placement	- How food products reach consumers. How the technologies, data, and services reach stakeholders in the supply chain.	9	- What new paths might exist for helping consumers access the food they desire? - How are you adapting your operations and supply chain to accommodate consumers’ desire for proximity to the food they eat? - How could you anticipate customer expectation to make products more accessible to customers/agile supply chain? - Have you considered urbanization as a part of your growth strategy?
Physical Experience	- How your food satisfies the needs and desires of your customer. - How the services you provide to agribusiness fulfill their needs.	9	- Where does your food rate on a taste, appearance, and freshness scale? - Could the services you provide to companies and farms in the agriculture industry be expanded to meet more needs? - What senses does your food affect besides hunger? How does your customer extract value from your food in addition to consumption?
Processes	- Guiding your food production operations in a manner cognizant of social pressure.	8	- How can you manage the supply chain differently to improve traceability and reduce waste? - How can you innovate systems in production, processing, storing, shipping, retailing, etc.? - What are new capabilities to increase sustainability (impact on the environment, or ESG) components?
People	- The choices you make regarding hiring, organizing, and incentivizing your people and your culture.		- How are you leveraging the agricultural experience of your staff bottom-up to achieve your vision? - How do you anticipate new organizational capabilities needed to perform your future strategy (innovation, exponential technologies needed, agile customer relationship, innovative supply chain)? - How do you manage your talents to assure suitable development with exposure in the agrifood main challenges/allowing a more sustainable view of the opportunities/cross-sectors?
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Leverage
Point

“8Ps” of Strategy

Opportunity
for Disruption

Recommended Leverage Points

Position

- The farmers, individual and corporate, that you are targeting.

- The need of the agricultural industry that you seek to fill.

- What technologies do you control that can help you tap into market
segments that you previously thought unreachable?

- What are the potential business alliances you could think about with key players in the segment to serve your customers with integrated solutions? (Serving customers with more integrated solutions example: serving farmers with fertilizers, crop protection and other).

Product

- The products you offer, and the characteristics that affect their value to customers.

- The technology you develop for producing those products.

- What moves are your organization taking to implement Big Data and analytics to your operations? What IoT and blockchain applications can you use?

- What tools and technology could you utilize or develop to improve food quality, traceability, and
production?

- How can you develop a more sustainable production model to accommodate constraints on arable
land?

- What is the future business model needed to serve new differentiated products to your customers?

Promotion

- How you connect with farmers and consumers across a variety of locations and industries.
- How to make consumers, producers, and other stakeholders aware of your products and services.

- How are you connecting your product with individual and corporate farms who could utilize it?
- How could you anticipate market and customer needs to make customers interested in accessing your differentiated products?

Price

How consumers and other members of the agricultural supply chain pay for access to agricultural products.

- What elements of value comprise your pricing? How do each of those elements satisfy the varying needs of your customers?

Placement

- How food products reach consumers. How the technologies, data, and services reach stakeholders in the supply chain.

- What new paths might exist for helping consumers access the food they desire?
- How are you adapting your operations and supply chain to accommodate consumers’ desire for proximity to the food they eat?
- How could you anticipate customer expectation to make products more
accessible to customers/agile supply chain?
- Have you considered urbanization as a part of your growth strategy?

Physical
Experience

- How your food satisfies the needs and desires of your customer.
- How the services you provide to agribusiness fulfill their needs.

- Where does your food rate on a taste, appearance, and freshness
scale?
- Could the services you provide to companies and farms in the agriculture industry be expanded to meet more needs?
- What senses does your food affect besides hunger? How does your
customer extract value from your food in addition to consumption?

Processes

- Guiding your food production operations in a manner cognizant of social pressure.

- How can you manage the supply chain differently to improve traceability and reduce waste?
- How can you innovate systems in production, processing, storing, shipping, retailing, etc.?
- What are new capabilities to increase sustainability (impact on the environment, or ESG) components?

People

- The choices you make regarding hiring, organizing, and incentivizing your people and your culture.

- How are you leveraging the agricultural experience of your staff bottom-up to achieve your vision?
- How do you anticipate new organizational capabilities needed to perform your future strategy (innovation, exponential technologies needed, agile customer relationship, innovative supply chain)?
- How do you manage your talents to assure suitable development with exposure in the agrifood main challenges/allowing a more sustainable view of the opportunities/cross-sectors?

How Hilton Unlocks Intrapreneurship

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