Why Your Organization Needs a Shared Language to Succeed
For human beings, language is a powerful connector. We use common vocabularies to interact socially, build communities, and facilitate understanding. Young people seem to “get” this. A colleague of mine shared a story about his 9-year-old daughter who follows a...
What Spotify Can Teach Us About Proximity
In 2006, a pair of Swedish entrepreneurs banded together to fight an ongoing problem: Piracy in the music industry was costing artists, retailers, and record companies billions of dollars in lost sales. Customers who had previously gone to CD or record stores to...
The Core Concept That is Delighting Customers
Most evenings, when I’m not traveling, I make time to get in at least half an hour on my Peloton bike. It helps to wind down at the end of the day. I’ll turn on a show (lately I’ve been slowly savoring this season’s episodes of The Handmaid’s Tale and waiting in...
How Self-Organized Communities are Saving New Orleans
I was grateful for a soft breeze as I cruised along the levee overlooking the Mississippi River. The sticky heat of summer was already well settled into New Orleans. My afternoon bike ride took me past the charming colorful houses and tangled branches of the live oak...
