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The Core Concept That is Delighting Customers

The Core Concept That is Delighting Customers

Most evenings, when I’m not traveling, I make time to get in at least half an hour on my Peloton bike. It helps to wind down at the end of the day. I’ll turn on a show (lately I’ve been slowly savoring this season’s episodes of The Handmaid’s Tale and waiting in...
GameStop: 3 Hidden Strategic Lessons

GameStop: 3 Hidden Strategic Lessons

The framing of the David v. Goliath story dominating business headlines this week is missing the most valuable strategic lessons GameStop’s stock surge – from $4 six months ago to about $350 per share recently (a gain of over 8000%) – offers. First a quick recap for...